Telemarketing information

 

Have you been receiving calls from us?

We are passionate about providing good value life insurance, and our sales team is trained to help you find the right policy for your needs and budget. You may have received a call from us in attempt to help you with your insurance needs. We apologise if these calls have inconvenienced you.

 

Why are we trying to call you?

We may be trying to call you because you have requested more information on our website, or over the phone, or your details may have been referred to us with your consent from a third party. We use these contact details to get in touch with you from time to time to let you know about our range of insurance options, and hopefully find you a better deal.

 

How did we get your number?

If we didn’t receive your details directly through our website or over the phone, we may have received your details through a third party. Let’s Insure currently engages external entities, referred to as third party providers, who contact prospective customers on our behalf. Our third party providers purchase databases with names and numbers of prospective customers who they contact to introduce to us. If the prospective customer has opted-in to receive a phone call for further information about Let’s Insure products, the third party representative will then arrange for the prospective customer’s details to be sent to us.

Once we receive a prospective customer’s details from a third party provider, we will send a confirmation email with our product information and Financial Services Guide attached to review. A Let’s Insure representative will then call the prospective customer to discuss our product(s) with them. If the prospective customer is not interested in receiving further calls their number is added to our internal Do Not Call register and their email address is unsubscribed from any future mailing lists

Sometimes when completing online forms and surveys it is possible that you might tick a box to allow contact from the business or entity you are completing the form or survey for. Sometimes businesses sell these contact lists. It is always worth taking a minute to read the fine print to ensure you are not ticking ‘yes’ to allow unwanted contact from an entity.

 

How do we use the Government Do Not Call Register?

Prior to contacting any prospective customers, both Let’s Insure and our third party providers filter all records against the Government
Do Not Call Register (DNCR). If a number is listed on the DNCR, Let’s Insure and our third party providers will not contact the number, unless a customer has specifically given their consent to be contacted by Let’s Insure.

You can register your details on the DNCR here: www.donotcall.gov.au

Do Not Call requests can take up to 48 hours to take effect and telemarketers have up to 30 days to update their records. We apologise for any inconvenience caused if further calls are made to you within this time frame.

 

Are you an existing customer?

If you are an existing Let’s Insure customer, we may contact you from time to time to discuss your policy or to let you know about new products or changes to existing products. If you do not wish to receive these calls please advise the representative that you do not wish to be contacted to discuss marketing materials or changes to our products.

 

What are our calling hours?

Let’s Insure and our third party providers adhere to the ‘telemarketing and research calls industry standard’ which establishes a minimum standard in four areas:

– Restricting the calling hours/days for making telemarketing and research calls
– Requiring provision of specific information by the caller
– Providing for the termination of calls
– Requiring callers to enable calling line identification

Our calling hours are between 9am and 8pm Monday to Friday. Let’s Insure and our third party providers do not make calls to customers or prospective customers outside these hours. Further, Let’s Insure and our third party providers do not restrict or hide our calling numbers at any time when calling prospective customers.

 

How do I opt out of receiving marketing calls?

We understand that you may no longer wish to be contacted by us. If this is the case, please send us your details and we will ensure that you receive no further calls.

Phone
1300 355 355 (Mon-Fri, 8am-6pm AEST)

Email
customerservice@letsinsure.com.au

Mail
Customer Service, Let’s Insure
PO Box 1192, Chatswood NSW 2057