Contact



Contact Let's Insure Insurance

Our friendly team are here to help in any way they can. We are here between 9am to 5pm, however you can get in touch with us whichever way suits you.

COVID-19 Update:

We are here to help

We know that the onset of the Coronavirus has caused challenges for many Australians and at Let’s Insure we are focussed on providing support to those who have been impacted.

Financial Hardship

We recognise that many Australians are facing challenging times. If you are experiencing difficulties in paying your premiums, we have a number of options available to you which will help you get back on your feet. Please call us to discuss.

Please note, postage of policy documents and response times to customer enquiries may take longer than usual.

Customer Care

Call 1300 355 355
Email customercare@letsinsure.com.au
Mail

Customer Care, Let’s Insure
PO Box 1192, Chatswood NSW 2057

Make a claim:

Call 1300 355 355 (Mon-Fri, 9am-5pm AEST)
Email claims@letsinsure.com.au
Mail

Claims Manager, Let’s Insure
PO Box 1192 , Chatswood NSW 2057

Download a Claim Form here

Questions or Complaints:

If you need to make a complaint, please contact Let’s Insure’s Customer Care Manager, who will work with you to resolve your concerns by one of the following:

Phone 1300 355 355 (Mon-Fri, 9am-5pm AEST)
Email complaints@letsinsure.com.au
Mail

Customer Care Manager, Let’s Insure
PO Box 1192 , Chatswood NSW 2057

Receipt of your complaint will be acknowledged within 2 business days.

If additional information is required, it will be requested in writing. If your complaint remains unresolved within 45 business days, you can contact the Australian Financial Complaints Authority (AFCA) by one of the following:

Phone 1800 931 678
Email info@afca.org.au
Mail Australian Financial Complaints Authority
GPO Box 3 Melbourne VIC 3001
Website www.afca.org.au

The AFCA is a free service to you and its independent assessment of your complaint is binding on St Andrew’s and Let’s Insure.